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Shipping Information
We offer USPS Priority Mail Shipping, UPS Ground Shipping, and UPS 3 Day
Select Expedited Shipping as options.
We ship within the U.S.A. Only. We do ship overseas or to Canada.
Please email us for a shipping quote.
Orders usually go out next day on Monday
through Friday unless there is problem verifying your credit card or shipping
information.
We do not ship on weekends or holidays.
Your credit card is not charged until your order ships unless you use
Paypal as a payment option. Paypal orders are charged instantly.
Shipping Times, Costs, and Suggestions
We use USPS priority, or UPS, depending on size of order(s)
*We reserve the right
to refuse service to anyone at any time as we see fit.
*We reserve the right to switch shipping methods to that of the same or lesser
cost while not affecting the arrival date.
Refunds, Exchanges, Lost
Shipments, Merchant Policies
We will strive to make our customers happy. Please be sure to
contact us regarding how we can help you with your particular situation if you
have a concern or issue.
Here are general guidelines regarding our policies.
Please contact us First to obtain a RMA # before sending
anything back to us. Mailing procedures will be provided once you contact us.
Defective items returned to us within 14 days of delivery will be
exchanged for the same item, or with a color substitution with your permission.
If a replacement item is not available, you will be eligible for a refund for
that particular item. Refunds will be credited to the same card with which the
purchase was made.
We will cover the cost of mailing out the new item via a shipping method of our
choice. We cannot refund shipping and handling costs.
If you made an error while placing the order in choosing colors, sizes,
and items, or have changed your mind after receiving the product and you would
like to Exchange items, please contact us. We will try to accommodate you but
you will be responsible for costs of shipping the items back to us and shipping
a new order.
If there's an error in your order (we sent
wrong item, we sent wrong color), please send the mistaken items back after
receiving an RMA# and we will send out the correct items. If you want to keep
the items sent in error, please let us know. We'll try to give you a discount if
you'd rather keep the lures.
Lost Shipments
USPS Priority mail - if an order hasn't
arrived within 14 days, please contact us. We will check the delivery
confirmation status and have USPS investigate. If the delivery confirmation
status shows the package as being delivered to the correct address, we
cannot re-ship, refund, or replace the order. If the delivery status
shows that it hasn't yet been delivered, we will send out another replacement
order after another 7 day waiting period.
UPS Ground and UPS 3 Day - if an order hasn't
arrived within 5 days of the estimated shipping date, we will contact UPS and
request a trace. If the UPS result shows the package was lost, we will ship out
a replacement order within the time frame UPS policies dictate for making an
insurance claim and receiving a settlement. If the UPS tracking information
shows the package as delivered we cannot re-ship, refund or replace the order.
We will assist in having UPS conduct an investigation and providing information
to the police for a police report.
If you have any questions before you order, please contact us!
Just e-mail
realfishbaitcompany@yahoo.com for the FASTEST response!
Our customers are satisfied with the Lures we carry and the service we
provide!
E-mail,
Newsletter/Mailing List, and Customer Information Policy
Providing us with your current accurate e-mail
address and telephone # is important. That is how we contact you if there's an
issue with your order that needs your attention.
We do not share our customer list, e-mail address, or information with
anyone else.
The information you provide when ordering, signing up for our newsletter,
message boards, and photo gallery are also not shared.
Our e-mail newsletters are used to inform customers of site changes,
product additions, and information on popular items that are back in stock. They
are sent once a week at the most. Please sign up for our newsletter to stay
informed with the latest news. Each newsletter features an easy
unsubscribe link so that you can stop your subscription at any time.
Taxes
We are based in California. We are required to collect
Sales tax of 8.375% for orders shipping to a California
Address.
Product Images
Products images featured on this web site may have been
altered, reduced or enlarged. These images are intended to represent the general
design and appearance of the item. We try our best to show the true colors of
our products but Monitor Resolutions and color setting play a major part in how
the product colors are displayed. There may be a slight variation in product
specifications described on this website and the actual product itself.
By choosing to purchase from realfishbait.com, you agree that
you have read the information below and agree to the terms and conditions
stipulated. We appreciate your business. Any suggestions on how we can
improve our store or customer service is welcome any time.
Credit Card Charges
For regular orders with a credit card, you will see
a charge from our DBA "Real Fish Bait Company LLC"
Shipping Information
We offer USPS Priority Mail Shipping, UPS Ground Shipping, and UPS 3 Day Select
Expedited Shipping as options.
We ship within the U.S.A. Only. We do ship overseas or to Canada.
Please email us for a shipping quote.
Orders usually go out next day on Monday through Friday unless there is
problem verifying your credit card or shipping information.
We do not ship on weekends or holidays.
Your credit card is not charged until your order ships unless you use
Paypal as a payment option. Paypal orders are charged instantly.
Shipping Times, Costs, and Suggestions
We use USPS priority, or UPS, depending on size of order(s)
*We reserve the right to refuse service to anyone at
any time as we see fit.
*We reserve the right to switch shipping methods to that of the same or lesser
cost while not affecting the arrival date.
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Privacy Policy Notice |
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Effective January 1, 2010
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy
we provide this notice explaining our online information practices and
the choices you can make about the way your information is collected and
used. To make this notice easy to find, we make it available on our
homepage and at every point where personally identifiable information
may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on
the Real Fish Bait Company website. On some pages, you can order
products, make requests, and register to receive materials. The types of
personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.)
On some pages, you can submit information about other people. For
example, if you order a gift online and want it sent directly to the
recipient, you will need to submit the recipient's address. In this
circumstance, the types of personal information collected are:
Name
Address
Phone Number
(etc.)
The Way We Use Information:
We use the information you provide about yourself when placing an
order only to complete that order. We do not share this information with
outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when
placing an order only to ship the product and to confirm delivery. We do
not share this information with outside parties except to the extent
necessary to complete that order.
We offer gift-cards by which you can personalize a product you
order for another person. Information you provide to us to create a
gift-card is only used for that purpose, and it is only disclosed to the
person receiving the gift.
We use return email addresses to answer the email we receive.
Such addresses are not used for any other purpose and are not shared
with outside parties.
You can register with our website if you would like to receive
our catalog as well as updates on our new products and services.
Information you submit on our website will not be used for this purpose
unless you fill out the registration form.
We use non-identifying and aggregate information to better design
our website and to share with advertisers. For example, we may tell an
advertiser that X number of individuals visited a certain area on our
website, or that Y number of men and Z number of women filled out our
registration form, but we would not disclose anything that could be used
to identify those individuals.
Finally, we never use or share the personally identifiable
information provided to us online in ways unrelated to the ones
described above without also providing you an opportunity to opt-out or
otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and
ensure the correct use of information, we have put in place appropriate
physical, electronic, and managerial procedures to safeguard and secure
the information we collect online.
Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important.
For that reason, we never collect or maintain information at our website
from those we actually know are under 13, and no part of our website is
structured to attract anyone under 13.
How You Can Access Or Correct Your
Information
You can access all your personally identifiable information that
we collect online and email us if you have moved or changed any
information. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable
information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take
reasonable steps to verify your identity before granting access or
making corrections.
How To Contact Us
Should you have other questions or concerns about these privacy
policies, send us an email at realfishbaitcompany@yahoo.com.
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